FAQ

FAQ

WHAT IS YOUR ORDER PROCESS?

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after A couple days. Email the customer service team on  if further assistance is required at any point.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. 
The tracking number will only be available after the item was shipped.

HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?

Shipping within the USA can take about 5-14 days depending on where you live. Please be patient with international orders as they will inevitably take longer to get to you!

I DIDNT PUT MY CORRECT HOME ADDRESS,  WHAT DO I DO?

No worries! If you email us before your order has been shipped, we can change it for you! However we cannot change it once it has been processed and shipped.

I CANT FIND MY PACKAGE, WHAT DO I DO?

Universal Kiss is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. If our tracking says it was delivered, then there is nothing we can do. If you gave us the wrong shipping information there is nothing we can do.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express & Discover Card.

IS IT SAFE TO SHOP ON YOUR SITE?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
The payments are processed by a third party secure service. We don not store or have access to your credit card information at any time.

HOW DO I GET IN TOUCH?

You can get in touch by email. 

Universalkisss@gmail.com